For any business, there are few things more important than quality customer support. It’s vital to a business’s growth and retaining customers. More importantly, quality customer support creates a relationship with customers.
At Sycamore Education’s school management system, Sycamore School, we hang our hat on our exceptional customer support. It’s been a huge part of our success from the very beginning, and it’s just as prominent today.
Listed below are some of the many reasons why Sycamore School’s customer support ranks among the very best school information systems on Capterra and G2.
Testimonials From Customers
Many of our customers have worked at schools using Sycamore for a substantial amount of years. Barb Bulthuis at Crossroads School has worked with Sycamore for 20 years at two different schools. She always appreciates how quick our team is to respond to her questions. “One of the reasons I love Sycamore is because you’re so quick to respond and help when something comes up.” With all the day-to-day operations taking place within a school day, we know time is sensitive. It’s something we always keep in mind when responding to customers via support tickets and online chats.
We also go the extra mile in ensuring our customers understand and are well-equipped to work with any new features. Travis Crutchfield at Central Baptist School especially appreciates our team’s efforts in helping him use our new admissions process. “I want to thank you all for your support! Our first time using the online enrollment process was PERFECT and SEAMLESS! Please know that I am truly grateful for Sycamore and the support I have received in using the program.” We would never release a feature without having the proper documentation and assistance in place. With any new or current feature, our support team is always happy to assist in any way we can.
Understanding and Relatable
One of the most fulfilling parts about working on Sycamore’s support team is knowing we’re making a difference. We know how tirelessly our customers work to make the world of education a better place. For this reason, we take tremendous pride in doing everything we can to make their day-to-day tasks in Sycamore easier.
Many members of our support team have worked at schools. This is one of the many reasons why our support team is as dedicated as we are. We’ve been in the shoes of secretaries and principals and know the challenges they face on a daily basis. For every support call, support ticket, and chat, our team has a vast understanding and can relate to the variety of questions and issues schools are facing.
Not only does our support team assist school administrators, we assist teachers, too. With the amount of teachers far outweighing the number of school administrators, it’s not possible for administrators to be responsible to answer questions from every teacher. That’s why we have a Teacher Chat team to assist with classroom-related questions. Teachers simply ask a question in the chat, and our team will respond with instant support within working hours.
We also understand that it’s quite common for school administrators, teachers, registrars, etc., to work late into the night and on weekends. Our support team is available in the after-hours from 5:00-9:00 PM CST from Monday through Saturday. They’ll be readily available to answer any support tickets that come through. If it’s a quiet Saturday morning when you finally have time to work on something, just know our team is a support ticket away from any questions or concerns you may have.
Sycamore School’s fast, relatable, and accessible support team are a few of the many reasons why we rank as one of the best on the market. If you’re looking for a school management system with stellar and reliable customer support, please schedule a demo to start your free trial today.